Segmentation
Not every consumer must have access to every forum. You might have a number of products, each with its own forum, or forums for particular clientele, like CEOs or user group executives.Utilize the segmentation features in your online forum software to only display forums that are pertinent to your clients.
Email Engine
Email is still the main way that customers engage with brands, despite all the "email is dead" rhetoric that goes along with the social networking hype. You can send messages to particular groups based on their profile details, group access, or discussion topic activity using the built-in email engine of your online forum.
Analytics
All online customer forums gather and report data to some extent. Customer profiles, conversation activity, and sentiment analysis are all examples of this. Data collection is one story. Making that information meaningful for customer engagement and company decision-making is another.
Favorites
Your clients are occupied. Give them means of indicating which talks and subjects are pertinent to them. When a new post or remark is made in a certain section, customers can opt to get email notifications.
Event Management
The ability to seamlessly transition attendees who registered for live events, such as customer conferences, or virtual events, such as webinars, to event-specific forums where the discussion of concepts and momentum can carry forward is made possible by having event software built into your forum platform.
Search Engine
It is imperative that customer forums have a good search engine. It should not only search the title, categories, and tags of a forums and its posts, but also index and search all of the discussion content itself.
